Shipping & returns information
At MOTIVEX, we're committed to getting your moto accessories to you quickly and ensuring a smooth shopping experience. Below you'll find everything you need to know about our shipping and return policies.
Frequently asked questions
We understand you might have questions about how we handle shipping and returns. Our goal is to make these processes as straightforward as possible, ensuring you can focus on enjoying your new moto accessories.
How quickly can I expect to receive my moto accessories?
Customers can expect to receive their moto accessories within 2-5 working days from the time of order. We strive to process and dispatch all orders promptly from our location in Limassol, Cyprus.
What is your policy if I need to return or exchange an item?
You have 14 days from the receipt of your order to return or exchange an item. The product must be unpacked, with all original labels intact, and in the same condition as it was sent to you. Please contact our customer service to initiate the process.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged item or the wrong product, please contact us immediately at info@motivex.net. We will guide you through the process of returning the item and arranging for a replacement or refund.
How do you charge for shipping?
Yes, shipping costs will be applied to your order. The exact charges will be calculated at checkout based on your order total and destination. We aim to provide clear and fair shipping rates for all our customers.
Are there different shipping options available?
While we primarily offer a standard shipping option that delivers within 2-5 working days, we are always evaluating options to provide more choices. Please check the checkout page for the most current shipping options available for your location.
Where can I find more detailed terms and conditions?
For more comprehensive details regarding our shipping, returns, and other policies, please visit our terms and conditions page or contact our support team at info@motivex.net.
Ready to gear up?
Explore our wide range of moto accessories and experience the quality and service that MOTIVEX offers. We're here to help you find the perfect products for your ride.